Features
Get the most out of our platform with advanced features
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General administration
It centralizes the main system configuration and control tasks, including the overview on the Desktop, user management and settings in the Administrator, company data management and the billing module.
Artificial intelligence and learning
Configuration and management of AI algorithms, monitoring and updating of pending cases to improve the system, and documentation resources to optimize their use.
Interactions with clients
Monitoring and management of all conversations in real time through chats, and a ticket system for monitoring and resolving incidents reported by customers.
Client and team management
Manages the customer database and their interactions, as well as the management of the team, their roles and permissions within the system for efficient operation.
99%
Response Accuracy
-60%
Workload
75%
Cost savings
Company
ID
Configure and customize all the details of your company to maximize the efficiency of our chatbots.
In this section, you can record and update all your company’s critical information. This includes details such as company name, address and contact details, essential for customizing and optimizing chatbot functionality.
AI & NLP
Intelligences
Record essential information to launch your chatbots.
- Temperature: Control the creativity and flexibility of your chatbots’ responses.
- WhatsApp Integration: Connect and manage your chatbots with WhatsApp instantly.
- Hours of operation: Define when your chatbots and agents will be available.
- Quick Responses: Set up automatic responses for common requests like agents and contacts.
- Design: Visually adapt your chatbots to reflect your brand identity.
Pre-Programmed Functions, specific functionalities that improve the user experience.
PDF, Scraping, ..
Knowledge
Access a complete knowledge base to get the most out of our chatbots.
- FAQs by categorization: Consult frequently asked questions organized by categories and assign learning AIs.
- Automatic web scanning: Use automatic scanning tools to identify areas for improvement and obtain detailed insights.
Company
Teams
Effectively manage your team, assigning specific roles and permissions to each member.
- Fixed roles for users: Define standard roles for each team member.
- Permissions by roles: Assign specific permissions according to the defined roles.
Create work groups and coordinate tasks in an organized and efficient manner.
ERP
Customers
Maintain a detailed and organized record of all interactions with your clients and their users.
Manage detailed information about the companies and users that interact with your chatbot and ticket system, facilitating better service and monitoring.
Incidents
Tickets
Optimize incident and request management with our advanced ticket functionality.
- Origins and Types with infinite levels: Classify and organize tickets according to their origin and type, with an unlimited level of detail.
- Themes and states: Define themes, states and substates for optimal monitoring of each ticket.
- Priorities: Assign priorities to each ticket to effectively handle the most urgent requests.
- Tickets:
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Filters: Use advanced filters to find specific tickets.Descargas en PDF: Genera documentos PDF de los tickets para un mejor archivo y revisión.
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User Assignments: Designate tickets to specific users on the team.
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Documentation: Attach videos, PDF documents and other relevant files.
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Dedication time allocation: Record the time spent on each ticket.
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Multiple user assignments: Allows collaboration on tickets by multiple team members.
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Internal messages between the team: Facilitates internal communication about each ticket.
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Statistics: Access detailed reports on the performance and status of tickets.
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AI Chats
Conversations
Maintain comprehensive control of your interactions in real time and access a detailed history of all conversations.
- Conversation capture: Save and analyze active conversations in real time.
- Creating assigned tickets: Generate tickets directly from a conversation.
- Record:
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Filters: Locate specific conversations using advanced filters.
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Creating assigned tickets: Generate tickets from past conversations.
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Conversation download: Save conversation logs to your system.
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Share conversations: Share chat history with other team members or clients.
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Conversation Capture: Save snapshots of specific conversations. Requested Agent and Contact Tracking: Monitor agent requests and contact follow-ups.
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- Statistics:
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Chats: Access detailed reports on chat performance.
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Messages: Analyze the frequency and content of messages.
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Agent and Contact Requirement: Measures the demand for assistance from agents and contacts.
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Scheduled Feature Call: Track usage of scheduled features like “How’s my order?”
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Tockens
Billing
Manage and control usage costs with detailed and accurate tracking of your expenses.
- Consumption: Monitor the consumption of resources and functionalities used by your chatbots.
- Consumption details by conversations: Obtain a precise breakdown of the consumption associated with each conversation.
- Invoices: View, download and print invoices to keep your company’s accounting up to date.
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