Who we are

More than 20 years of experience

At Scrads, we believe that people are our greatest asset. Our team is made up of passionate and dedicated professionals, with more than 20 years of experience. From creative designers to expert developers, we all share a common goal: to deliver an exceptional solution that exceeds our customers’ expectations.

Our team

Do you have questions or want to know more about us? We are here to help you. Do not hesitate to contact us through info@scrads.com, our contact form or on social networks. Your opinion is valuable and we are always open to listening to your comments and suggestions.

How it started…

It all started with a simple idea in 2021. Carles Alonso saw an opportunity in the market and decided to launch, together with Sergi Navarro, Scrads, with the vision of providing a solution to small and large companies, a “costumer service” solution with a artificial intelligence base.

From our modest beginnings in Malgrat de Mar and Mataró, we have grown to become the best solution on the market. Every step along the way has been a lesson, and we are proud of our journey and the achievements we have made.

Our philosophy…

At Scrads, we believe that customer service should be fast, efficient and always available. We use artificial intelligence to offer chatbots that not only respond, but understand and anticipate user needs.

We are guided by constant innovation, always seeking to improve the customer experience through intuitive and reliable solutions. We value empathy, commitment and transparency, ensuring that our products respect data privacy and security.

In short, our goal is to redefine customer service through advanced technology, without forgetting the importance of the human touch in every conversation.

Technology

+200

Conversations a day

+90%

Time reduction

100%

Satisfaction

Redefine the customer experience

We offer smart solutions for every interaction, improving your relationship with customers

Our skills…

We combine cutting-edge technology with exceptional skills to deliver unparalleled customer service solutions. Our experience covers:

Artificial intelligence and machine learning: We develop intelligent chatbots that learn and adapt to the needs of users, continually improving their accuracy and efficiency.
Natural Language Processing (NLP): We create interactions that are more human and natural, allowing users to communicate in their own language, without complications.
Custom integrations: We integrate our chatbots seamlessly with your existing systems and platforms, ensuring a seamless and consistent user experience.
Data analysis and feedback: We use advanced analytics to better understand your customers and optimize our solutions to deliver continuous value.

Artificial intelligence and machine learning

Natural language processing

Custom integrations

Data analysis and feedback

These are just some of the talents we bring together to ensure your clients receive the best care possible. We are committed to being leaders in the field of customer service, providing tools that truly make a difference.