Hoteles & Resorts
Improve customer service and speed up reservations
In the hospitality industry, quality customer service is critical to ensuring a memorable guest experience.
Our chatbot, powered by state-of-the-art Artificial Intelligence (AI), is designed to seamlessly integrate (PMS) into hotel operations, improving efficiency and offering a personalized and automated service.
Connection with hotel management systems (PMS)
Integration with Hotel Management Systems (PMS) is crucial for a smooth and efficient operation
Our chatbot is designed to connect with the most used PMS
Check-ins and Check-outs management
Automate the check-in and check-out process, reducing wait times and improving the guest experience. Guests can perform these actions directly from their mobile device through the chatbot.
Real Time Update
The chatbot can interact with the PMS to provide up-to-date information on room availability, reservation status, and special requests.
24/7 attention
Offers continuous assistance to guests, allowing them to request additional services, hotel information or manage changes to their reservations at any time of the day.
The ability to offer automated customer service, available 24 hours a day and in multiple languages, provides a significant competitive advantage in the hospitality industry. With our chatbot, you will not only improve your guest satisfaction, but you will also optimize your internal operations, achieving unprecedented efficiency.
More benefits
Multilingual and cutting-edge technology
Our chatbot is equipped with multilingual capabilities, allowing you to communicate in over 80 languages. Additionally, the utilization of cutting-edge AI technology ensures that our chatbot is not only fast and accurate, but also adaptable to the changing needs of your business.
Reduction of operating costs
By automating repetitive tasks and allowing your staff to focus on more strategic aspects of customer service, you can significantly reduce operating costs.
Customization and flexibility
The chatbot can be customized to reflect your hotel’s identity, offering a consistent and brand-aligned experience.
Our Solution
Instant Responses: With the integration of Scrads and the power of AI, our chatbot offers detailed and accurate responses about services, directly from the most up-to-date documentation.
Reducing Wait Times: AI automates responses to the most common queries, improving efficiency and reducing wait times.